Privacy Policy
Data controller
Phoryzencraxol, trading under the name shown on this website, with its registered office at Kansankatu 53, 90120 Oulu, Finland, acts as the controller for the processing described here. You can reach us using the contact identifiers published in the footer of each page.
Geographic scope
This website is operated from Finland and is primarily intended for adults in the European Economic Area who may order Lemiora and related services where we offer delivery. Local consumer and data protection laws may give you additional rights depending on your country of residence. We do not use personal data to infer sensitive health conditions for advertising purposes.
Online advertising and platform rules
When we run search or display advertising (for example through Google Ads), we aim to present product information that is accurate, proportionate to the food supplement category, and aligned with the platform’s policies for dietary supplements and health-related content. We do not use ad text to promise medical results or to target individuals based on sensitive health data. Where marketing cookies or advertising identifiers are used, you control optional categories through the cookie banner.
Categories of personal data
We may process identification and contact data (name, email address, telephone number when provided), order and delivery data, communication content that you send through forms or email, technical connection data such as IP address and browser type, and cookie data according to your choices recorded in the cookie banner.
Purposes and legal bases
| Purpose | Legal basis | Retention overview |
|---|---|---|
| Processing purchases, payments, and logistics | Performance of a contract and legal obligations in accounting | Up to ten years for accounting records where required by law, shorter for operational messages |
| Answering questions submitted through the site | Legitimate interest in supporting customers and prospective buyers | Twenty-four months after the last message unless a longer period is required for disputes |
| Optional analytics and marketing measurement | Consent provided through the cookie interface | According to the lifespan of each cookie and your renewed consent |
Recipients and transfers
We use processors that provide hosting, email delivery, payment acquisition, and analytics when you enable that category. Some processors may be located outside the European Economic Area. Where required, we rely on standard contractual clauses approved by the European Commission or another lawful transfer mechanism.
Security measures
Access to personal data is limited to personnel who need it for their tasks. We apply transport encryption for website traffic served over HTTPS, separation of production environments, and contractual confidentiality duties with processors.
Your rights
Under the GDPR you may request access, rectification, erasure, restriction of processing, data portability, and objection where the legal basis allows. You may withdraw consent for processing that relies on consent at any time without affecting earlier processing that was lawful. You may lodge a complaint with the Finnish Office of the Data Protection Ombudsman or another EU supervisory authority.
Automated decision-making
We do not use automated decision-making that produces legal effects concerning you.
Children
Our services are aimed at adults. We do not knowingly collect data from children without parental authority.
Updates
We revise this policy when our processing changes materially. The top of this page shows the latest revision date.